1up | Responsible Gaming — Play Safe and Stay in Control

01 What Is Responsible Gaming

Responsible gaming means approaching casino games, sports betting, slots, bingo, and all other platform activities as a form of entertainment — in the same way you might enjoy going to watch a cricket match or catching a PSL game with friends. It means having fun within a budget you have set in advance, and walking away when the session is over without chasing losses or extending play beyond what you planned.

The 1up platform is built for adult players in Pakistan who want to enjoy cricket betting, live casino, PSL wagers, slot games, and more. Every feature on the platform — from deposit methods like JazzCash and Easypaisa to bonus offers and live game lobbies — is designed for recreational use by adults who are making informed, voluntary decisions about how they spend their entertainment budget in PKR.

Responsible gaming does not mean avoiding risk altogether — all betting and gaming involves financial risk, and that is understood. It means managing that risk in a way that keeps gaming enjoyable, affordable, and within your personal boundaries.

02 The Difference Between Gaming and Problem Gaming

Most players on 1up enjoy the platform exactly as intended — they deposit a fixed amount in PKR, place bets on cricket or PSL matches, spin some slots, enjoy a live casino session, and log off when the budget is used. This is healthy, recreational gaming.

Problem gaming is different. It happens when gaming behaviour starts to interfere with other aspects of life — finances, relationships, work, mental health, or daily routines. Some signs that gaming may be moving from recreational to problematic include:

• Spending more than you planned or can afford on deposits.
• Chasing losses — depositing more after a losing session to try to win back what you lost.
• Feeling irritable, anxious, or restless when you are not playing.
• Keeping your gaming activity secret from family members.
• Borrowing money to fund deposits or to cover losses from gaming.
• Thinking of gaming as a way to earn income rather than as entertainment.
• Neglecting responsibilities — work, family, studies — because of time spent gaming.
• Continuing to play despite wanting to stop or reduce.

If any of the above sounds familiar, the tools described further down this page are there for you — and using them is straightforward, private, and takes only a few minutes from your account settings.

03 Self-Assessment

If you are unsure whether your gaming habits are within a healthy range, working through the questions below can give you a clearer picture. These are not diagnostic questions — they are a practical starting point for honest self-reflection.

04 Your Responsible Gaming Account Tools

1up provides every registered player with a set of self-management tools directly within their account settings. These are available at any time without needing to contact support first, and they take effect as soon as you apply them.

• Deposit Limits: Set a maximum on how much you can deposit over a daily, weekly, or monthly period in PKR. Once the limit is reached, no further deposits are accepted until the period resets.
• Loss Limits: Cap the total amount you are willing to lose within a set time period. When your net losses reach the limit you have chosen, your betting and gaming activity is paused for the remainder of that period.
• Session Time Reminders: Set a reminder that alerts you after you have been logged in for a certain number of minutes or hours. The reminder appears on screen so you can decide whether to keep playing or log out.
• Reality Checks: Receive periodic pop-up notifications during active gaming sessions showing how long you have been playing and your net position for that session. This keeps you grounded in real numbers rather than estimated ones.
• Cooling-Off Period: Take a short break from the platform — 24 hours, 48 hours, or up to 30 days — without fully closing your account. During a cooling-off period, you cannot deposit, place bets, or access the gaming lobby.
• Self-Exclusion: A longer-term option that locks your account for a defined period or permanently. Full details are in the Self-Exclusion section below.

Increasing a limit or ending a cooling-off period early requires a mandatory waiting period before the change takes effect. This cooling-down window is intentional — it ensures that decisions made in the heat of a losing session do not immediately override protections you set when you were thinking clearly.

05 Setting a Sensible PKR Budget

Before you deposit on 1up, it helps to decide in advance how much you are comfortable spending on gaming as part of your monthly entertainment budget. Think of it the same way you would budget for going to watch a T20 match or buying a streaming subscription — it is money you are spending on an enjoyable experience, not an investment you expect a return on.

A few practical guidelines that experienced players find useful:

• Only deposit an amount that you are fully comfortable losing. If losing that amount would cause stress or affect your household expenses, the amount is too high.
• Decide your session budget before you log in — not while you are already playing. It is much harder to make rational financial decisions mid-session.
• Avoid depositing again in the same session after your initial budget is spent. Log out, take a break, and come back another day if you want to play more.
• Never use your PKR gaming budget to cover a previous session's losses. Each session starts fresh, and yesterday's losses are gone — chasing them usually makes things worse, not better.
• If your JazzCash or Easypaisa wallet is running low for the month, that is a natural signal to pause gaming until your next payday.

06 Self-Exclusion — How It Works

Self-exclusion is the strongest tool available on 1up for players who feel they need a complete break from gaming. When you self-exclude, your account is suspended for the period you choose, and you will not be able to log in, deposit, or access any part of the platform during that time.

Self-exclusion options on 1up include:

• Short-term exclusion: 1 month, 3 months, or 6 months — suitable for players who want to reset their habits and return to the platform with a clearer head.
• Long-term exclusion: 12 months or longer — for players who need a more extended break from all gaming activity.
• Permanent exclusion: A full account closure with no option to reopen. This is irreversible and appropriate for players who have decided they do not want to continue gaming at all.

During any self-exclusion period, 1up will not send you promotional emails, bonus offers, or any marketing communications. Your account balance will be held safely and, for permanent exclusions, the remaining balance in your account will be returned to you via your registered payment method.

To apply self-exclusion, go to your account settings and look for the Responsible Gaming section, or contact the support team directly. Self-exclusion takes effect immediately upon confirmation and cannot be reversed before the chosen period ends.

07 Protecting Younger Players

1up is strictly an 18+ platform. Age verification is part of the account creation process, and any account found to belong to a person under 18 will be closed immediately. If you share a device with younger family members — siblings, children, or younger relatives — please take steps to ensure they cannot access your 1up account or the platform in general.

Practical steps to protect younger users in your household:

• Log out of your 1up account after every session on shared devices.
• Do not save your login credentials in browsers or password managers on shared phones or computers.
• Use a strong account password that younger family members would not be able to guess.
• If your phone is used by children in the family, consider using your device's built-in screen time controls or app restrictions to prevent access to the 1up app.
• Never share your account credentials with anyone, including adults — accounts are strictly personal.

If you suspect that a person under 18 has accessed or created an account on 1up, contact support immediately so the account can be reviewed and closed without delay.

08 Cricket, PSL Betting and Keeping It Fun

Cricket is at the heart of what Pakistani sports fans enjoy, and betting on Pakistan Super League matches, T20 internationals, and other cricket fixtures is one of the most popular activities on 1up. It is exciting to have a stake in how a match plays out — but it is important to keep that excitement in the right place.

A few things worth remembering when betting on cricket and other sports:

• Even the most informed cricket bet is not a certainty. Form, pitch conditions, weather, team news, and plain unpredictability mean that any outcome is possible. Bet only what you are comfortable losing.
• Do not let a bad result in one match push you into placing more bets than you planned as a way to recover. Stick to the session budget you set before you started.
• Betting on cricket should add to the enjoyment of watching the match — not replace it or overshadow it with anxiety about the result.
• If you find that losing a PSL bet significantly affects your mood, sleep, or day-to-day functioning, that is worth taking seriously as a signal to take a break.

The same principles apply to football, esports, and all other sports available on the 1up betting platform. The size of the match or the odds on offer do not change the fundamentals of responsible betting.

09 Getting Support

If you feel that gaming is becoming a problem — for you or someone close to you — talking to someone is always a good first step. 1up's support team can help you apply account restrictions, activate self-exclusion, or simply talk through what options are available to you.

Beyond the platform, speaking with a trusted person in your life — a family member, a close friend, or a community elder — can make a real difference. You do not have to handle concerns about gaming on your own, and asking for help is a sign of strength, not weakness.

For account-level tools and restrictions, log in to your 1up account and visit the Responsible Gaming section of your account settings, or contact the support team through the help centre. For general platform questions, visit the FAQ page. For details of your rights and obligations as a player, refer to our Terms and Conditions.